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PRIVACY POLICY
Istana Ayam Tua (wholly owned by C-Care Enterprise Sdn Bhd) is committed to protect the personal data of the user and members of our outlets Membership Program. We will take necessary and relevant measures to protect the Members personal data in accordance with the Personal Data Protection Act 2010.
This Policy describes how the Company collects and processes your personal data and governs the manners in which the Company uses, maintains, and discloses the collected personal data. This Policy only applies to the personal data of individuals that are processed for commercial transactions.
Personal data means any information provided by you which relates to and/or relates back to you including but not limited to your:
Name; Age; Gender; Race; Religion; Nationality; Identity card/ passport number; Correspondence/office/e-mail address; Marital Status; household or personal income; Home/Office/Mobile phone/facsimile number; Bank Account Information; login/admin password; and any other personal data as defined and described under Personal Data Protection Act 2010 ("PDPA").
The Company may collect individual information of the Individuals who are utilizing our Services (as characterized underneath). The preparing and use of the Members individual information will be done in agreement with this Policy, the PDPA and all applicable laws.
Using our Services means:
2.1 being a member of the Program;
2.2 shopping with us in our outlets;
2.3 register on and using our mobile application ("App") or Wesbite where this Policy is posted;
2.4 signing up for electronic direct marketing communication such as newsletter you receive from us via e-mail or SMS; or
2.5 signing up for any membership with us, or take part in surveys, competitions or events organised by us.
Your personal data may be collected when:
2.6 you use our Services;
2.7 you shop with us at our stores or use our App/Website;
2.8 you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services;
2.9 When you participate in any events organized by us or by any other entities or groups supported by us.
The collecting and processing of your personal data may include, but not limited to the following purposes: -
3.1 to process your requested services;
3.2 to process reward, redemption and payment transactions, delivery of notice, forms, letters, and other documents necessarily required;
3.3 to respond to your enquiries;
3.4 communications with you and delivery of information by any communication methods including, but not limited to e-mail, telephone calls, facsimile, short message service, social media and other services;
3.5 any other purposes provided for in our Services and/or products offered by us;
3.6 market survey and trend analysis;
3.7 prevention, hindrance, reporting of any criminal activities including but not limited to, fraud, bribery and money laundering;
3.8 compliance with any legal requirements and/or to make any disclosure under the requirements of any applicable law, regulations, directions, court orders, guidelines, circulars, codes that are applicable to us
3.9 for internal records and maintenance of our user database
3.10 for Company's credit risk management and credibility worthiness check of its users;
3.11 to monitor, review and improve the Company's services.
Note: You are deemed to have subscribed to our marketing mailing list upon your registration as a Member in the App and we will send or deliver to you our marketing information and relevant updates ("Newsletter(s)") via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). If you wish to unsubscribe from our marketing mailing list, you may do so by submitting your request to ccare.custservice@gmailcom, or clicking the "Unsubscribe" link in any newsletter emailed to you.
The Company may disclose your personal data to the following parties (including those located overseas) for the purposes stated above:
4.1 Agents and service providers who provide services relating to the purposes of which the personal data is collected including data processing services;
4.2 Any person, who is under a duty of confidentiality and who has undertaken the responsibility to keep such data confidential; and
4.3 The Company's related and associated companies and affiliates.
4.4 The Company will not unveil your individual information to any unaffiliated third parties without your assents unless such individual information is required by law or in great confidence and such activity is fundamental to comply with any law authorization office prerequisites, court orders or legitimate processes. In expansion, the Company does not offer, exchange, or lease your individual information to others.
If any Member would like to access, update or correct the provided personal data, such Member may do so by submitting his/her request to ccare.custservice@gmail.com .
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. We will then stop sending any further marketing emails, however please note that you may continue to receive such communications for a short period after changing your preferences until our systems are fully updated.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
The Company will not keep your individual information longer than we need to and the period of time of which we keep your individual information depends on a few components, including:
7.1 the reason we collect the information;
7.2 the period since we have collected it;
7.3 any legal/regulatory reason for us to keep it; and
7.4 the need to protect you or us.
Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognized when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality in our App and to improve your customer experience.
Cookies are coded into the App and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device's privacy settings.
It is your obligation to supply your personal data to us in the most accurate manner. If you do not provide us with the correct and accurate personal data, we are unable to, process your personal data on your behalf, for the purposes stated in section 3 herein, or effectively render our services to you, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.
10.1 Right to request access to personal data
Subject to our rights of refusal under the PDPA, you are entitled to request access to your personal data that is processed by us with reasonable notice.
10.2 Right to request correction of personal data
Subject to our rights of refusal under the Act, you are entitled to request the correction of your personal data that is inaccurate, incomplete or out-of-date with reasonable notice.
10.3 Rights to limit the processing of your personal data
You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent is given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.
The Company reserves the right to correct or update this Policy at any time to reflect changes within the law, our business practices, processes or structure. Upon the update or correction, The Company will post notification(s) within the App. The Members recognize and agree that it is the Members duty to review this Policy occasionally and gotten to be mindful of any adjustments.
